Last Updated: October 2026
At Drip Culture, we value our customers and aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, and product-related concerns can be requested for orders placed through https://dripculture.shop.
Please review this policy carefully before placing your order.
Return Eligibility
Returns are accepted only in specific situations, including:
- Damaged products received by the customer.
- Defective products received by the customer.
- Wrong product or incorrect item delivered.
- Wrong size delivered compared to the order placed.
Return requests must be submitted within 7 days of receiving the order.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in the original condition.
- Have all original tags attached.
- Include original packaging and accessories.
- Be returned with proof of purchase when required.
Customers must contact Drip Culture with supporting images or videos of the issue so our team can review and verify the request.
Return Request Process
If you receive a damaged, defective, or incorrect product, please contact us at
Email: customersupport@dripculture.shop
Please provide:
- Order number.
- Customer name.
- Product details.
- Description of the issue.
- Clear images or videos showing the problem.
Our team will review the request and provide further instructions if the return is approved.
Product Inspection
Once a returned product is received, it will be inspected by our team to confirm that it meets the return requirements.
If the return is approved after inspection, we will provide an appropriate resolution according to the circumstances.
If the returned product does not meet the required conditions, the return request may not be accepted.
Refund Policy
Approved refunds will only be processed for eligible cases after product inspection and approval. Depending on the situation, the resolution may include:
- Refund through the original payment method.
- Store credit.
- Replacement or another suitable solution.
If a refund is approved, the refund will generally be initiated within 7 business days after the return has been inspected and approved.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment method and financial institution.
Customers should allow additional time for their bank or payment provider to reflect the refunded amount.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or product-specific restrictions.
Non-returnable items may include:
- Products that have been used, worn, washed, damaged, or altered after delivery.
- Products without original tags or packaging.
- Customized or personalized products, unless received damaged or incorrect.
- Products specifically mentioned as non-returnable on the product page.
Return Shipping Responsibility
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect due to an error from Drip Culture.
Customers should use a reliable and trackable shipping method when returning products. Drip Culture is not responsible for returned packages lost during transportation.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Our team will review your request and work to provide an appropriate solution.
Please include relevant details and supporting evidence to help us resolve the issue quickly.
Contact Us
If you have any questions regarding returns, refunds, or product concerns, please contact us.
Drip Culture
Address:
B/405, Rekhi Sai Daffodils, Sector 19, Kharghar, Navi Mumbai, Maharashtra 410210, India
Email: customersupport@dripculture.shop
Phone: +91 8369649665
Instagram: @drippp_culture
Customer Service Hours:
Monday – Sunday
11:00 AM – 8:30 PM IST (GMT +5:30)
We aim to respond to customer inquiries within one business day.