Refund policy

Last updated: October 2026

Returns

Returns are accepted within 7 days of delivery if you received a damaged product, a defective product, the wrong product, or the wrong size compared to your order. The item must be unused and unworn, in original condition, with all tags, original packaging and accessories.

To start a return, email customersupport@dripculture.shop with your order number, a description of the issue and clear photos or videos. We will review the request and send return instructions if it is approved.

Inspection and refunds

Returned items are inspected on arrival. If the return is approved, the resolution may be a refund to your original payment method, store credit, or a replacement, and approved refunds are initiated within 7 business days of approval. Your bank or payment provider may take additional time to show the refund.

Non-returnable items

Items that have been used, worn, washed, damaged or altered after delivery, items without original tags or packaging, and customised items (unless received damaged or incorrect) cannot be returned.

Return shipping

If the item is damaged, defective or incorrect because of our error, we cover return shipping. Otherwise return shipping is the customer's responsibility; please use a trackable service.

Cancellations

Orders can be cancelled before they are shipped, with a full refund to the original payment method. Shipped orders cannot be cancelled. See our Cancellation Policy.

Contact

Drip Culture, B/405, Rekhi Sai Daffodils, Sector 19, Kharghar, Navi Mumbai, Maharashtra 410210, India
Email: customersupport@dripculture.shop | Phone: +91 8369649665

Full details: Return & Refund Policy